Whether you own a department store, a warehouse, or a large retail store, you have to make sure it’s in tip-top shape for your customers. The state of your store can make a huge impact on your customer’s experience. If a store is cluttered, disorganized and dirty, it can really turn a person off from coming back to your location. If there’s a store or location that is cleaner and easier to navigate that is farther from your location, the customer will take the extra time to go there if it means they will have a better experience.
What’s a bad customer experience?
A recent U.S poll suggests that some of the biggest turn offs for customers in order involve: dirty stores that emit a “bad odor”, unkempt bathrooms, dirty entryways, and broken facilities like dressing room door locks. Senior citizens have also cited that stores that are unhelpful to the physically disabled make them never want to set foot in a store again.
How to remedy a bad customer experience
Hiring a professional cleaning service will do wonders to turning around a bad customer experience or avoiding one in the first place. Large stores often have sectioned off areas for various departments that include counters, storage rooms, cash register areas, restrooms, specialty areas and sometimes fitting rooms. All of these areas must be tended to on a regular basis to ensure that they are clean, sanitized and look presentable.
What’s more, a professional cleaning service will make a detailed plan, create a method and set a frequency for cleaning. If you take the time to put effort into your store, the customers will feel that. Once the cleaning plan is executed, things can be adjusted on an ongoing basis and this will build toward the success of your store!
First impressions are highly significant to a retail business and to the loyalty of the customer. Using professional cleaners like Magic Clean, Whistler cleaning services is fundamental to showing your customers that you care about your store and that you care about them!No Comments »
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